Refund policy

Returns & Refunds

We hope you love your White + Gray order. If you change your mind, you have 14 days from the date your order is delivered to let us know that you would like to return it.

Once you have notified us, you have a further 14 days to return your order.

To start a return, please contact us at hello@whiteandgray.co.uk before sending your item back. We will provide you with return instructions and the return address.

Items should be returned in their original condition and packaging. You are responsible for the cost of returning an unwanted item. We recommend using a tracked service, as we cannot be responsible for items lost in transit.

Damaged, faulty or incorrect items

Please check your order when it arrives and contact us as soon as possible if your candle is damaged, faulty or you have received the wrong item. Please include your order number and photographs where possible so we can put things right for you.

Refunds

Once your return has been received, we will process your refund to your original payment method. Where your statutory cancellation right applies, your refund will include the standard delivery charge paid on your original order. If you selected a more expensive delivery service, any additional delivery cost is not refundable.

Please allow time for your bank or card provider to process the refund once it has been issued.

Nothing in this policy affects your statutory rights.